As an Australian business aiming to uphold quality standards to improve the way you do business and the way your customers view your products and services, you may be interested in ISO 9001 Quality Management Systems. For those who are unfamiliar, the ISO 9000 family of quality management systems (QMS) standards were designed by International Organisation for Standardisation (ISO) in 1987 to establish a uniformed, basic set of requirements for a supplier to guarantee product or service quality and create a basis of contractual agreements between procurers and suppliers. The result, as per the British Assessment Bureau’s 2011 Client Satisfaction Survey, is that 44% of those who are ISO 9001 certified have acquired new business, indicative of how clients regard suppliers with certifications as superior to their peers who are not certified. But as with other certifications, applying for one may come with several challenges. Here, we debunk the myths surrounding ISO 9001 Quality Management Systems and explore the benefits of ISO 9001 certification for your business.
Myths and Misconceptions about ISO 9001 Quality Management Systems
A quality management system (QMS) is a collection of processes, procedures, and guidelines required for the planning and execution of an organisation’s core competency or core business area. The ISO 9001 Quality Management System is just one of the many QMS a business can have. But what are the common misconceptions about acquiring ISO 9001 Quality Management Systems? What are the actual benefits of an ISO 9001? We answer these questions in the following section.
ISO 9001 Quality Management Systems require a lot of complicated paperwork.
Yes, there may be challenges to obtaining your ISO certifications and implementing ISO 9001 Quality Management Systems. Thankfully, there are ISO certification specialists who are ready to assist you and your business to integrate all your ISO standards while minimising changes to your business. The primary step is to understand the seven quality management principles: customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management. These concepts are used to guide your business’ performance improvement.
It is only for manufacturers and big businesses.
While some may think that ISO 9001 Quality Management Systems are designed specifically for larger companies or manufacturing businesses, all the seven quality management principles can be applied to any business. Moreover, these businesses can benefit from obtaining an ISO certification. More on the benefits of ISO 9001 later.
It is very costly.
As with any business undertaking, obtaining an ISO certification will entail costs. If your business opts to enlist the services of ISO certification specialists, you will find that it is more of an investment than a cost. In addition, the ISO standard comes at a reasonable price and can be obtained through the ISO member in your country. It is the process of getting certified to the standard which will incur some cost, which of course can be seen as an investment to improve your business’ processes and quality standards. ISO certification specialists are ready and available to assist in your every need when it comes to getting certified.
The Benefits of ISO 9001
There are several benefits of getting an ISO 9001 certification. Here are some of the benefits your business will experience when implementing ISO 9001 Quality Management Systems.
Reduces costs and waste in your business process, thereby improving efficiency.
The ISO 9001 encourages businesses to take a closer look at their overall processes to ensure that everything is streamlined and nothing (time nor cost) goes to waste. The result is a better process flow that cuts down on redundancy and costs and an increased efficiency rate.
Improves process performance and manages your business risk.
Identifying the processes in your business allows you to see business risk and address the problems surrounding it. With the help of ISO certification specialists, your business can decrease or eliminate risk while maintaining and complying with statutory and regulatory requirements. For example, complying to the ISO 45001 occupational health and safety standard will make your company a safer place to work in. Complying with such standards provides a workplace that is accident-free. Less accidents also translates to less costs for the company.
Encourages a culture of improvement.
Having ISO 9001 Quality Management Systems in your business helps propagate a culture of improvement. If standards are set and religiously followed, your employees, from your top managers and decision makers down to your entry level staff will strive to improve to meet such standards, no matter which department they work for.
Provides clients with a better customer experience.
If your company is in the business of manufacturing medical devices and related products, you’re most likely to comply to ISO 13485. Having this compliance certificate will help your business keep up with a worldwide standard, which clients see as a seal of quality, making you a reputable, reliable source of such products. When your business improves your processes, you’re able to provide better products and services. This gives customers better quality, which they will appreciate and most likely come back for. Customer satisfaction is expected to increase every time they purchase or repurchase quality products from your business. The result? Improved customer retention.
If you would like to know more about ISO 9001 Quality Management Systems and how ISO certification specialists can help you improve your business, head over to ICSconsulting.com. The ICS Consulting has over 10 years of experience providing in-depth knowledge on ISO certification for businesses like yours. From education, business, engineering, hospitality, to technology and science, ICS consultants are matched with businesses whose goal is to get certified in their industry.